Returns & Refund Policy
Last updated: July 2026
We want you to love your TOAN planner.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery.
We'll work with you to make it right.
Returns
Because planners are intended for personal use, returned items must be:
- Unused
- In their original condition
- Returned within 30 days of delivery
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Refunds
Once your return has been received and inspected, refunds will be issued to your original payment method.
Please allow several business days for your financial institution to process the refund.
Questions
If you have any questions about a return, please contact us through our Contact page.