Frequently asked questions
Ordering & availability
TOAN 2027 Weekly Planners are expected to begin shipping in November 2026. Customers will receive shipping confirmation and tracking when their order ships. This is an estimated fulfillment window, not a guaranteed delivery date — if timing changes materially, we'll communicate updates.
Yes. Planner preorders may be canceled for a full refund until the order has entered fulfillment. Once an order has entered fulfillment or shipped, it can no longer be canceled. To request a cancellation, contact us through our Contact page.
No. Your preorder price of $30 is locked in. When the regular price becomes $32, your price doesn't change and you won't be charged again.
Payment is collected when the preorder is placed, reserving your planner.
Preorders are now open. Visit the planner page, choose your colorway, and place your order. Your planner is reserved when you order, and payment is collected at checkout.
[Payment methods to be confirmed. Standard credit card and digital payment support is expected.]
[Gift ordering and packaging details to be confirmed.]
Shipping & delivery
Orders currently ship within the US at a flat rate of $8.95. [International shipping to be confirmed.]
US orders have a flat $8.95 shipping rate.
You may request a shipping address change before your order enters fulfillment. Once fulfillment has begun, we cannot guarantee the address can be changed. Please make sure your shipping address is complete and accurate at checkout. To request a change, contact us through our Contact page.
If tracking shows your package is delayed in transit, please allow the carrier's normal delivery process to complete. If tracking indicates a package may be lost — or a package is marked delivered but you can't find it (check with household members and nearby neighbors first) — contact us and we'll investigate and work with you to resolve it.
[Delivery timeframes to be confirmed. Standard shipping estimates will be provided at checkout.]
Returns & exchanges
We want you to love your TOAN planner. Planners may be returned within 30 days of delivery, unused and in original condition, and preorders may be canceled for a full refund before fulfillment. The full policy is available on our Returns page.
If your planner arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order information, a description of the issue, and photos if possible. We'll make it right with a replacement or refund depending on the circumstances, and we cover replacement shipping when the error is ours.
About the planner
The TOAN method works across four scales — annual, quarterly, monthly, and weekly — helping you reflect and plan at the right level for each decision. It is about rhythm, not rigidity. Learn the TOAN Method → /method
We are preparing a digital preview of the planner's interior pages. Sign up for the mailing list and you will be among the first to see inside.
Contact
You can reach us through the contact form on our Contact page, or by email at toanplanners@gmail.com. Visit /contact for details. Contact us → /contact